To ensure that all your special needs are met, check your airline's website or call their reservation number to discuss any of the particular services you may require for your trip (*see below). Contact TSA to find out about special assistance at the checkpoint (**see below). It is best if you contact your airline and TSA at least 72 hours in advance of your trip. Be sure to let them know what level of assistance will be needed, any dietary restrictions, oxygen requirement, if you will be traveling with a companion and any other concerns. No reservations are required for wheelchair assistance: you can pre-arrange this service through your airline or ask for assistance upon arrival at the airport. Skycaps are available upon request to assist.
*Special Needs Contact information below for each of the BUF airlines:
American Airlines | www.aa.com | (800) 433-7300
Delta Air Lines | www.delta.com | (800) 221-1212
jetBlue Airways | www.jetblue.com | (800) 538-2583
Southwest Airlines| www.southwest.com | (800) 435-9792
Sunwing Airlines | www.sunwing.ca | (800) 486-9777
United Airlines | www.united.com | (800) 525-0280
**Contact information for TSA:
TSA cares, or relay service (888) 787-2227, or e-mail TSAfirstname.lastname@example.org
In Buffalo, Passenger Support Specialists available at (716) 635-1200. Many agents are trained in sign language.
Acclimation sessions for anyone diagnosed with Autism who will be traveling in the near future are available. This will help familiarize the individual with the surroundings of the airport and will serve as an introduction to the security and boarding process prior to your trip. A walk through can be arranged through customer service and TSA. Please call (716) 630-6072 for more information.
Braille signage is posted throughout the airport.
Deaf /Hearing Impaired Travelers
See above for pre-travel airline and TSA contact information.
Travel Day: There are multiple signs in the pre and post security areas. This signage will help direct you to your gate. The Flight Information Display System lists departures and arrivals: screens are located throughout the terminal pre and post security.
TSA checkpoint: Use “Special Assistance” Lane and identify to the agent that you are hearing impaired. (see “Checkpoint” above)
Carts and drivers are available in the post-security area to assist getting passengers to the gates. You may request cart assistance when you check-in.
Elevators are available for gates requiring ramp level boarding.
Click here for Metro Bus and Paratransit information. Reservations are required for Paratransit.
Check with your airline. Pre-flight arrangements required by all airlines.
Daily/Hourly Garage: Free handicapped parking is available for up to one hour in the Daily/Hourly Garage. Individuals possessing a valid handicapped parking permit may park for less than one-hour in the Airport’s Daily/Hourly Garage at no charge. After the first hour patrons will be charged the current hourly rate.
Anyone wishing to take advantage of the free parking in the Daily/Hourly Garage will be required to present a time-stamped parking ticket along with a valid handicap parking permit or have a handicap designation on their license plate.
Long-Term Parking: All lots have handicap spaces available for those with a valid handicap parking permit. All airport shuttles are equipped with a wheelchair lift and trained driver to assist patrons.
Check with your airline. Most airlines will provide Passenger Escort Service for a fee. This service is primarily for elderly customers, children or passengers with mental or physical impairment that are traveling alone.
Picking Up at Curbside
Handicap spaces are identified at curbside on the Arrivals Level to help facilitate picking up passengers needing assistance.These spaces are only for loading. Vehicles are not to be parked in this area or left unattended.
The free Cell Phone Lot is located next to the Economy Lot on Holtz Road. Drivers can wait there with their vehicles until their arriving passenger gets to curbside.
Companion Care restrooms are provided. They are located on the Departures Level pre-security near the Meet & Greet area and also at the Arrivals Lower Level on the west end (past baggage carousel #3). In post-security, there is a companion care restroom near Gate 14. They are large enough to accommodate wheelchairs and families.
A separate lane is provided to accommodate travelers needing extra assistance and families with small children (see Check Point above).
A trained service animal is allowed in the terminal and on planes if required by a passenger and approved by the airline. The animal must be trained to perform tasks for the benefit of the individual. Service animals must be kept confined unless needed by the individual to help navigate the airport. The owner must have direct control over the animal at all times.
Note: Only service animals are allowed on leashes in the terminal. All other pets traveling with their owners must remian in their crates while in the terminal.
Paws for Love Program
Therapy dogs work at the airport to help soothe passengers in conjunction with Society for the Prevention of Cruelty to Animals (SPCA) of Erie County - if intereted in being involved, contact volunteer coordinator Debbie Braun at email@example.com for more info.
Pet Relief Area
Pre-security is located: Lower level arrivals/baggage claim. Exit right out of terminal. Area has posted signs.
Post-security is located: ask your airline for assistance.
The Buffalo Niagara International Airport is now equipped with two Videophone units to serve hearing impaired and speech-disabled travelers. One unit is located on the arrival level (lower level) at the east end and the other is located on the departure level (upper level) post security, in the observation area just past the security checkpoint. The service, which employs televisions and high-speed Internet connections, is free and will be available at all times.
A videophone is a device that hearing impaired or speech-disabled people can use to communicate visually with another hearing impaired person or with a hearing person via an interpreter-assisted Video Relay Service. The benefits to having a Videophone in place are that hearing impaired persons have equal access to phone services, without having to depend on someone for assistance.
If wheelchair assistance is required while at the Buffalo Airport, passengers should make advance arrangements with their airline. Or, at the airport, for all airlines except jetBlue, call (716) 633-3726: Jet Blue passengers should make advance arrangements with this airline.
Cars standing (not actively loading or unloading at the curb fronts) in the “drop-off” or “pick-up” lane will be ticketed. Unattended vehicles will be towed at the owner’s expense. Use FREE cell phone lot on Holtz Road next to Economy Parking Lot to wait for your party’s flight to arrive.